How to Utilize the Knowledge Base and Help Resources
There are multiple ways to find the answers to your questions about Tenna's functionality - both software and hardware - including The Knowledge Base, "Help" Icon, and Tech Support Team.
Knowledge Base
If you are reading this article, you are in the Knowledge Base! Tenna's Knowledge Base is your hub for how to use the platform and the answers to all of your questions about Tenna, Tenna Mobile App, and our products. Utilize the Knowledge Base for:
- How To and Procedures
- Hardware Installation Instructions
- Feature and Product Overviews
- Troubleshooting
- FAQs
- Best Practices
- And more!
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To access the Knowledge Base, select the Knowledge Base button in the left side navigation.
You can also type help.tenna.com into your browser window.
To access the Knowledge Base from the Tenna App, select the "..." button on the bottom of the dashboard, then select Knowledge Base.
NOTE: You must be an active Tenna user and be logged into your account to access the Knowledge Base.
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Utilize the Search bar to search for articles. Type in keywords to narrow down the results. Once you hit "enter", it will provide a summary of related article to choose from.
PRO TIP: Review and select the article that is most relevant to your question as it may not be the first article in the list of results.
You may also scroll through the tiles to find the category that best relates to the information you are looking for.
Tenna "Help"
The Help link is an easy way to access feature-specific content.
Desktop
The Help icon displays relevant content based on the page you are on within Tenna.
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Click the Help icon located in the top right of the Tenna platform. Relevant content will pop up for you to choose from.
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Select the article you wish to read.
If you do not see what you are looking for, you can search using keywords in the bottom "What can we help you with?" search bar.
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Read the article in the pop-up or click the title to expand to full page view.
Tenna App
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Select the "?" icon located in the top right of any screen on the app.
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Select an article from the Instant Answers to read.
If you do not see what you are looking for, you can search using keywords in the bottom "What can we help you with?" search bar.
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Select the article to read in a pop-up window.
Ask a Question
If you didn't find the instant answer you were looking for, you can get in touch with your Customer Success Team by selecting the Ask tab.
You can also select "Contact" in the top right of the Knowledge Base.
In the Tenna App, you can select "Get in touch" from the main Tenna Help screen, or "Ask" from any other Tenna Help screen.
Assign a priority to the issue and add details about the question or concern. .
The message will be sent to our Customer Success Team.
Tech Support Hotline
If you cannot find the answer you are looking for and need more immediate assistance, please call the Tech Support hotline at 888-836-6269.