Dispatch Queue Overview

The Dispatch Queue is where approved requests wait to be scheduled and dispatched. It keeps your team focused on work that still needs action — once a request is added to a dispatch event or manually removed, it drops off the queue automatically.

Each row in the Dispatch Queue represents a single approved request (asset or labor). From this page you can:

• See what has been requested, where, and when
• Filter and search for specific requests
• Create dispatch deliveries and tasks from approved requests
• View and edit request details
• Remove requests from the queue once they’re handled

💥 Dispatch Queue is part of Resource Management which is a premium product, and requires separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269. 

Permissions: The View Dispatch Queue and Events permission must be turned ON.

Secondary Permissions:

• Create Dispatch Events enables workflows
• Dispatch Board enables workflows

What Shows in the Dispatch Queue

The Dispatch Queue contains approved requests that are ready to be dispatched. A request stays in the queue until it's either added to a dispatch event or manually removed. This keeps the queue focused on work that still needs to be scheduled.

Assets vs. Labor Resources

The Dispatch Queue includes two main categories of requests:

• Asset requests
  • Requests for specific assets (e.g., “Excavator #123 to Site 45”)

  • Requests for general asset categories (e.g., “1 Large Excavator to Site 45”)

    Labor resource requests

  • Requests for specific laborers
  • General labor requests
  • Crew requests

Page Layout and Tabs

At the top of the Dispatch Queue you’ll see tabs that control which requests are shown:

• All – Shows all approved requests in the queue (assets and labor resources).
• Assets – Shows only asset requests.
• Labor Resources – Shows only labor and crew requests.

Each tab can have its own saved view, so you can customize columns and filters separately for All, Assets, and Labor Resources.

The Dispatch Queue Table

Each row in the table represents one approved request and includes:

Request basics

• Type –
  • Specific Asset
  • General Asset
  • Specific Labor
  • General Labor
  • Crew
• Request Priority – Visual indicator of urgency
• Quantity – Number of assets or labor resources requested
• Requested Dates – The date or date range when the resource is needed

For Asset Requests

• Fleet No.
• Asset Name
• Asset Category (major category and subcategories)
• Asset organization details (subsidiary, division, department)
• Current Location – Address for where the asset is now
• Current Site Number/Name – With standard site hover popovers

For Labor Requests

• Laborer Name
• Crew Name and Crew Members
• Labor Category / Trade / Trade Level / Classification
• Labor organization details (subsidiary, division, department)

Requested site and location

For all requests, you’ll see where the resource is being requested:

• Requested Site Number / Site Name
• Requested Location – Drop-off address

Requestor and approval details

• Requested By – The individual who created the request
• Requested On – When the request was created
• Notes – Any notes entered on the request.
• Recipients to Notify – Who will be notified about the request or the related dispatch
• Approved On / Approved By – When and by whom the request was approved

Tabs, Filters, and Saved Views

Use the filters panel on the right side of the page to narrow down requests. Filters adjust based on the tab you're on and include options for request type, priority, asset or labor category, requested dates, site, and more.

Quick Filters at the top of the table let you slice the queue by common categories:

• General — General asset or labor requests
• Specific — Requests for a specific asset or laborer
• Crew — Crew requests (available on All and Labor Resources tabs)
• Requested for This Week — Requests whose dates overlap the current week

Save your favorite filter combinations and column layouts as Saved Views on each tab for quick access later.

Working with Requests in the Queue

Each row includes an actions menu so you can work directly from the queue.

Create Dispatch (primary action) The main purpose of the Dispatch Queue is to turn approved requests into dispatch events. Click Create Dispatch on any row to get started:

• Asset requests — Choose to create a Dispatch Delivery (moving assets between locations) or an Asset Task (scheduling work for that asset).
• Labor requests — Opens the Create Labor Task flow directly.

The dispatch form will open pre-filled with details from the request — including the asset or laborer, requested dates, site, location, point of contact, and notes.

Click the dotted icon (secondary action) to:

View Request Details Opens a side panel with the full request details — useful for quickly reviewing a request without leaving the queue.

Edit Request Opens the Edit Request page for that request. Available only if you have permission to edit approved requests.

Remove from Queue Manually removes the request from the Dispatch Queue. The request itself is not deleted — it simply no longer appears as waiting to be dispatched.

View Asset (asset requests only) Opens an asset details side panel so you can review the asset's condition and history before dispatching.

How the Dispatch Queue Fits into Your Workflow

Use the Dispatch Queue when you want a list view to:

• See everything that has been approved and is ready to be scheduled
• Prioritize requests by urgency, dates and requested sites
• Quickly create dispatch deliveries or tasks from approved requests
• Clean up and manage the list of requests waiting for dispatch

Use the Dispatch Board when you want a visual, site-by-site planning view with drag and drop. Use the Dispatch Queue when you want a list view focused on approved requests and dispatch creation.