Dispatch Queue Overview
The dispatch queue is where all approved dispatch requests are located. Once an asset, or labor, or crew resource is scheduled, it is then displayed in the queue for the dispatcher to take the next action. The Dispatcher utilizes this page to determine what assets need to be moved and when and then move those assets.
💥 Dispatch Queue is part of Resource Management which is a premium product, and requires separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
In the Dispatch Queue you can view all approved requests for assets and labor and crew resources. View all requests together or click "Assets" to view just asset requests and "Labor Resources" to view only the labor resource requests.
The "All" tab will automatically selected when the screen is initially displayed. you can change the desired view and save it by clicking "Save View". Search and filter specific assets using the "Search" field. Users can also expand and collapse "Approval Details", "Scheduled Asset", and "Asset Location".
You can export this page to either an excel file or a CSV file.
Dispatch Queue Grid
Scheduled Asset:
This section of the grid displays information like request priority, quantity of request, requested dates, fleetno, asset names, and major category assets belong to.
Asset Location:
Current location of asset(s).
Scheduled Labor Resource:
This section of the grid displays laborer name, crew name, crew members, and labor category.
Requested Site:
This section of the grid displays requested site number, requested site name, and requested location.
Requestor Details:
This section displays Requested by, requested on, any notes for the request, and any recipients to notify.
Approval Details:
This section displays when request was approved on and who the request was approved by.
Actions:
There are two actions in this section. The Dispatch Discovery Icon (truck) and the More Icon (the dotted icon).
Click the truck icon to create a dispatch event. Users will be prompted to either create a “Dispatch Delivery” or an “Asset Task” to move the request forward.
Click the dotted icon to view the request, remove the request from the queue, edit the request, or view the asset.
Use filters to help simplify your search in the grid.
When creating a dispatch, users can select multiple assets to add to the request/dispatch by selecting each asset.
Print individual Dispatch Events by clicking on the specific event then selecting "Print" under the "Dispatch Event Actions" tab.
Select the "Print" icon to print the dispatch event.
