How to View, Resolve, Decline, or Delete a Maintenance Request (App)
This article shows how to view a Maintenance Request, including Maintenance Request Details Page details, as well as how to resolve, decline, or delete an existing maintenance request.
NOTE: Only maintenance requests with a "Pending" status can only be resolved, declined, or deleted. These actions cannot be undone. Once you resolve or decline a maintenance request, it cannot be edited or deleted.
Permission Requirements:
- Users with the "View Maintenance Requests" permission have the ability to view a maintenance request.
- Users with the "Edit Maintenance Requests" permission have the ability to resolve or decline maintenance requests.
- Users with the "Delete Maintenance Requests" permission have the ability to delete a maintenance request.
💥 Maintenance is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
In this article:
How to View a Maintenance Request
How to Resolve a Maintenance Request
How to View a Maintenance Request
Permission Requirements: Users with the "View Maintenance Requests" permission have the ability to view a maintenance request.
- 1
- Click on "..." icon on the bottom right of the screen.
- 2
- Select "View Maintenance Requests".
- 3
- Select the maintenance request you want to view.
You can scroll or use the search bar at the top of the screen to find the request.
How to Resolve a Maintenance Request
Permission Requirements: Users with the "Edit Maintenance Requests" permission have the ability to resolve maintenance requests.
- 1
- Click on "..." icon on the bottom right of the screen.
- 2
- Select "View Maintenance Requests".
- 3
- Select the maintenance request you want to resolve.
You can scroll or use the search bar at the top of the screen to find the request.
- 4
- Click "Manage" on the bottom left of the screen.
- 5
- Select "Resolve".
- 6
- Complete the Resolve Maintenance Request form.
- 7
- Click "Resolve Request" on the bottom of the screen.
How to Decline a Maintenance Request
Permission Requirements: Users with the "Edit Maintenance Requests" permission have the ability to decline maintenance requests.
- 1
- Click on "..." icon on the bottom right of the screen.
- 2
- Select "View Maintenance Requests".
- 3
- Select the maintenance request you want to decline.
You can scroll or use the search bar at the top of the screen to find the request.
- 4
- Click "Manage" on the bottom left of the screen.
- 5
- Select "Decline".
- 6
- Click "Yes, Decline" to confirm.
How to Delete a Maintenance Request
Permission Requirements: Users with the "Delete Maintenance Requests" permission have the ability to delete maintenance requests.
- 1
- Click on "..." icon on the bottom right of the screen.
- 2
- Select "View Maintenance Requests".
- 3
- Select the maintenance request you want to delete.
You can scroll or use the search bar at the top of the screen to find the request.
- 4
- Click "Manage" on the bottom left of the screen.
- 5
- Select "Delete".
- 6
- Click "Yes, Delete" to confirm.
