How to Request a Part (App)
Users can submit a request for specific parts needed using the Parts Request function. This allows users to efficiently track and manage part acquisition, prioritize requests, and monitor the status of each itemized part request within a master request.
For accounts with the "Maintenance" license added, users can also request specific parts for maintenance.
NOTE: If you are trying to request a part in Tenna on a desktop, see How to Request a Part (Desktop).
Permissions: Requirements: Users with the "Manage Parts Request" permission are able to request parts.
đź’ĄParts is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
- 1
- Click on the "+" button at the bottom of the screen.
- 2
- Click "Part Request".
- 3
- Complete the New Part Request form and click "Select Parts".
Pro Tip! Although these fields are not required, we recommend entering as much information as possible to help with documentation purposes.
NOTE: The "Maintenance Request" and "Work Order" fields will only be operational if you have purchased the Maintenance license.
- 4
- Use the search bar at the top, or scroll, to select the part you want to request.
NOTE: Click "Add Uncataloged Part" to add a part not currently in your Parts Catalog. Enter the part information and click "Add to Request".
- 5
- Select the Inventory location, adjust the quantity as needed, and click "Add to Request".
NOTE: The Inventory Location is only needed if you want to request the part be pulled out of a specific location.
- 6
- Repeat steps 4 and 5 to add additional parts to your request.
As you add parts, they will be shown at the bottom of the screen. Click on the "X" to remove a part or "Clear" to remove all.
- 7
- Once all parts have been added, click "Create Request" at the bottom of the screen.
