Driver: How to Opt-In to TennaCAM Facial Recognition (App)
In order for Facial Recognition to function, each driver must consent and complete registration in the Tenna App. This article gives instructions for the driver to complete the consent and registration.
⚠️ WARNING: Facial recognition requires individual consent. A company-level agreement does not replace consent from each driver. Drivers who haven’t completed consent can’t be identified by facial recognition.
💥TennaCAM Facial Recognition is part of a premium product, Safety & Compliance, and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269.
In this article:
Important Notes
- The driver consent must be done by each driver for facial recognition and auto-assignment to function.
- The process takes about 10 minutes and must take place within a vehicle with a TennaCAM 2.0.
- This consent is per Tenna User - meaning once consented and registration is complete, the driver can enter any vehicle with a TennaCAM and be identified.
- Drivers must have an active Tenna User (not Contact) account in order to consent and complete registration.
How to Opt-In to TennaCAM Facial Recognition
- 1
- Open the Tenna App and tap your initials or avatar in the top left corner.
- 2
- Tap "Set Up Facial Recognition".
- 3
- Review the Overview and tap "Continue".
- 4
- Review your information and ensure it is accurate. Then, tap the "Facial Recognition User Agreement".
Note: If any of your information is incorrect, contact your Customer Account Manager before proceeding.
- 5
- Read the Facial Recognition User Agreement, then tap "Acknowledge" at the bottom of the screen.
- 6
- Confirm that the green check mark is shown next to the Facial Recognition User Agreement. Then, tap "Continue".
- 7
- Turn on the vehicle's ignition and let the camera boot up.
- 8
- Hold the QR Code on your app screen up to and facing the camera - about 12" back from the lens.
🔊 Do so until you hear "Driver ID Scanned" from the camera.
- 9
- Complete a 2 minute trip.
Important! Remove any hat or sunglasses, or any other object that may obstruct your face. This trip will allow the camera to capture all angles of your face.
- 10
- After you complete the trip, tap "Continue".
The app will begin to verify the image capture.
A green check mark icon and Verification Successful means that you have completed the consent and registration.
If Verification Failed, tap "Retry Verification" and try again.
- 11
- Tap "Return to My Profile" to complete.