OEM Integration: Komatsu Komtrax

Tenna Integration Instructions for Komatsu Komtrax

Note: There are two active Komtrax websites. 

Requesting ISO API Credentials

Step 1. Identify the Komtrax administrator on your account.

Step 2. Have your Komtrax Admin send an email.

Send the following email to your Komtrax Distributor, specifically the Training Specialist (if you have a relationship with one).

“Hello,

We are looking to get ISO API credentials and access. Can you please create an ISO URL, username/account and password so that we can access the telematics data for our machines.

Thank you,
[Your full name]”

Step 3. Your Komtrax Distributor should then send an email directly to Komatsu on your behalf requesting ISO API Log-in credentials.

Step 4. You should receive an email back from your distributor with your ISO API credentials.

It should include the following:

  1. URL to get access TOKEN: https://komtraxisoapi.azure-api.net/provider/token
  2. URL: https://komtraxisoapi.azure-api.net/provider/v1/XXXXX/Fleet/1
  3. Customer Number: XXXXX_xxxx/ _X
  4. Account: XXXXX
  5. Password: XXXXXXXXXXXXXXXX

Step 5. If your Komtrax Distributor is unable to assist with obtaining the AEMP API credentials.

You can send the same email to [email protected]. This is the general support email for Komtrax.  They will route it to their API team, but it may take a few days.

Enabling the Integration within Tenna

Step 1. A Power User must be logged in to establish the integration.

Step 2. To identify or add a Power User in Tenna.

Note: If you already have Tenna Power User credentials, move on to the next step.

  1. For help identifying a Tenna Power User, contact Tenna Customer Success at (833) 50-TENNA.
  2. To add a new Power User or modify an existing user, follow these steps:
    1. Video: Add User
    2. Video: Modify Permissions

Step 3. Click on Settings in the top Global Navigation.

Step 4. Click on the Integrations tab.

Step 5. Select OEM from the Integrations landing page.

Step 6. Enter the ISO API credentials provided by Komtrax:

Your Account can be found within the URL you received:
https://komtraxisoapi.azure-api.net/provider/v1/ XXXXX/Fleet/1

  1. Customer Number: XXXXX_xxxx/ _X
  2. Account: XXXXX
  3. Password

Step 7. If this is your first integration setup, a Disclaimer acceptance window will open.

  1. Please review and when finished, click Accept.
  2. Note: After a Power User accepts this on the company's behalf, the disclaimer will not be displayed again.

Step 8. If the integration connects successfully, Connection Online will be shown on the screen.

Step 9. Next, you will need to manually sync the OEM's asset to a Tenna asset by selecting Fix Issues.

Step 10. Selecting the Manage button will allow you to view all synced assets and remove an asset's association to the OEM.

Support: For questions, reach out to the Tenna Integrations Department [email protected].

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