Equipment Rental Providers: United Rentals
Tenna integration instructions for United Rentals.
Important! Connection to United Rentals API requires a request by the customer and approval by United Rentals. Tenna's connection to United Rentals API does not constitute a partnership with United Rentals.
💥Integrations is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
Requesting United Rentals API Credentials
- 1
- Send an email to United Rentals Managed Services Department requesting a meeting.
Email Template
To: Dennis Cummins [email protected]
Body:
Hello Dennis,
[Your Company Name] is a customer of Tenna's and we are interested in connecting our United Rentals equipment to Tenna. Could we receive AEMP API credentials for our organization in order to do this?
[Your Company Name & Your Company United Rentals account number]
- User First and Last Name: [User's Full Name]
- Email Address: [User's Email Address]
- Cell Phone: [User's Cell Phone] (for password authentication)
Please send a meeting invite to me and Tenna's integration representative ([email protected]).
Thank you,
[Your full name]
- 2
- United Rentals will setup an initial meeting to review requirements and expected results.
- 3
- After this initial meeting, if approved, UR will send out a Mutual Confidentiality Agreement (NDA) to be signed by your company.
This document should be reviewed by your legal team and signed by the appropriate contact at your company.
- 4
- Once signed, please forward the signed agreement to [email protected] for Tenna's signature.
- 5
- Tenna will sign the NDA and return it to United Rentals for their approval.
- 6
- Tenna will set up a kickoff call with you, United Rental contacts, and the Tenna integrations representative ([email protected]).
This meeting is to engage the UR technical team to setup the integration and provide details concerning the credentials. An email will be sent with the username & password, missing the last 4 digits. These may be received by phone or SMS text.
Enabling the Integration within Tenna
NOTE: You must have a Power User identified and set up with a Tenna account to complete the following. If you are unsure who is a Power User in your organization please contact Tenna Customer Success at 888.836.6269. To add a new Power User or modify an existing user, see How to Create Users and Contacts (Desktop).
- 1
- Click on "Settings" on the top right.
- 2
- Click on the "Integrations" tab.
- 3
- Select "Equipment Rental Providers" from the Integrations landing page.
- 4
- Enter the API credentials provided by United Rentals and click "Sync".
- 5
- If this is your first integration setup, a disclaimer acceptance window will pop up. Please review and click "Accept".
NOTE: After a Power User accepts this on the company's behalf, the disclaimer will not be displayed again.
- 6
- If the integration connects successfully, "Connection Online" will be shown on the screen.
- 7
- Next, you will need to manually sync the United Rental asset to a Tenna asset by selecting "Fix Issues".
- 8
- Selecting "Manage" will allow you to view all synced assets and remove an asset's association to United Rentals.
NOTE: For questions, reach out to the Tenna Integrations Department [email protected].