How to Create a Dispatch Event from the Dispatch Queue (Desktop)

💥Dispatch is part of Resource Management which requires a separate license. Please contact your Account Manager for more information on licenses or reach out to Customer Support at [email protected] or call 888.836.6269.

The Dispatch Queue houses all the current Requests for assets, laborers and/or crews. A dispatch delivery is the instruction for an asset and its assignee to move from site A to site B and complete any related tasks. From the dispatch queue, Dispatchers can schedule the itinerary for a dispatch event.

The Dispatch Queue allows you to view and manage all scheduled resources waiting to be dispatched.

Create delivery, asset task, and labor tasks
For general requests, select the specific asset or laborer who meets the task/site requirements
Quickly evaluate status of all dispatch events to keep projects on schedule
Quickly open requests and dispatch panels to see all pending tasks

The Dispatch Board, Dispatch Queue and Dispatch Events pages are all relevant pages in this workflow. They can each be accessed from the Requests tile within the main Resource Management page (accessible from Resource Management on the left side navigation bar). Dispatch events can only be processed within the web version of Tenna, but deliveries are completed and updated within the Tenna App.

1: Select Resource Management on the left navigation bar.

2: Select the Dispatch Queue tile.

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3: Click on the "Create Dispatch" button and select the type of dispatch you are looking to create.

4: Fill out the details of the dispatch you are creating.

Dispatch Title: The user can name the dispatch they are creating.

Driver: Select the driver from the dropdown that will move the asset(s).

Delivery Vehicle/ Truck: Select the vehicle that will move the asset(s). Once you click this field, a popup will populate where you can either type an asset into the search bar, or choose an asset from list provided.

Trailer: Select the trailer that will carry the asset(s). Search by fleet number or asset name- this is optional.

Recipients to Notify: Select users or contacts from the dropdown that notified for this dispatch. This is optional.

Add Asset: Click the field to search assets by fleet number and asset names and select the desired asset.

Start: Add start date, time, location, and start site by selecting each of the fields and adding in the necessary information. Add an optional note.

Start location-opens a map (powered by Google Maps) to help pinpoint the location.

End: Add end date, time, location, and end site by selecting each of the fields and adding in the necessary information. Add an optional note.

Note: Once the scheduled site is chosen, the address of the chosen site will populate in the Scheduled Destination field automatically.

5: Either click "Save as a Draft" or "Create & Send Dispatch".

How to Create a Dispatch Event from the Dispatch Queue (Desktop)

Select Resource Management on the left navigation bar.

Select the Dispatch Queue tile.

Click on the "Create Dispatch" button and select the type of dispatch you are looking to create.

Fill out the details of the dispatch you are creating.

Either click "Save as a Draft" or "Create & Send Dispatch".

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