Dispatch Events Overview

The Dispatch Events page is your central log of every dispatch that has been created in Tenna. From here, you can review, filter, and manage all of your dispatch deliveries and tasks across their full lifecycle.

This page includes dispatch events in all statuses:

• Draft
• Not Started
• In Progress
• Completed
• Cancelled

💥 Dispatch Events is part of Resource Management which is a premium product, and requires separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269. 

Permissions: The View Dispatch Queue and Events permission must be turned ON.

Secondary Permissions:

• Create Dispatch Events enables advanced workflows
• Dispatch Board enables advanced workflows

What is a Dispatch Event

A dispatch event represents a specific, scheduled piece of work, such as:

• A dispatch delivery (moving assets from one site to another with a driver and truck)
• An asset task (work an asset needs to perform)
• A labor task (work assigned to a crew or laborer)

Each row on the Dispatch Events page shows one dispatch event, including:

• What type of dispatch it is
• Where it starts and ends (sites/locations)
• When it is scheduled
• Who created it
• How many assets, laborers, crews, or tasks are included
• Its current status

Creating New Dispatch Events

At the top of the page, you may see a Create Dispatch button (or dropdown). This is where you can start new dispatches.

From this dropdown you can choose to create:

• Dispatch Delivery – schedule a delivery of one or more assets, typically with a driver and truck.
• Dispatch Task – schedule asset‑related work (for example, an asset task at a site).
• Labor Resource Dispatch – schedule work specifically for crews or laborers.

Each option opens its own create form where you’ll enter the dispatch details (title, dates, sites, resources, recipients to notify, etc.).

Understanding the Tabs and Statuses

The Dispatch Events page is organized into tabs so you can quickly focus on events at different stages:

Each tab uses a tailored version of the same data table, filtered to the relevant status. Sorting defaults to Start Date in ascending order on every tab.

Status Colors

Dispatch statuses are also color-coded for quick scanning:

• ⚫ Grey — Draft
• 🟠 Orange — Not Started
• 🔵 Blue — In Progress
• 🔴 Red — Cancelled
• 🟢 Green — Completed

Working with the Dispatch Events Table

Each tab displays a data table (grid) of dispatch events with key details, including:

• Dispatch Status and Dispatch Type
• Dispatch Title
• Start Date/Time and End Date/Time
• Start Site Number / Name / Location

• End Site Number / Name / Location

  Created By and related organization fields (where available)

  Counts:

  • Number of assets
  • Number of laborers
  • Number of crews

  • Number of tasks

    Delivery details (for delivery‑type dispatches), such as:

  • Driver
  • Driver’s organization details (subsidiary, division, department)
  • Delivery vehicle / truck
  • Trailer
  • Number of assets included in the delivery

Some columns appear only when they apply to that dispatch type. For example, delivery‑specific fields show only for delivery dispatch events.

Searching, Filtering, and Saving Views

Search

Use the search bar above the grid to quickly find dispatch events by key fields such as:

• Dispatch type
• Dispatch title
• Sites
• Drivers or recipients (where supported)

Filters Panel

You can open a filters panel on the right side of the page to narrow down the list further. Depending on your configuration, filters may include:

• Dispatch Status (on the All tab)
• Dispatch Type
• Dispatch Start Date (Date Range)
• Driver
• Driver Organization
• Recipients to Notify
• Created By
• Created By Organization
• Labor Resource (crews and laborers)

Some helpful notes:

• Filters apply only to the tab you are on. For example, filters you set on the In Progress tab won’t change the results on the Completed tab.

  Date filters support quick date ranges (like “Yesterday”), which are relative:

  • If you save a filter with “Yesterday” and use it again later, it will always return “yesterday” relative to the day you run it.

Saving Your Filters

You can save your favorite filter combinations as “My Filters” for quick access.

This is useful if you regularly look at:

• Dispatches by a given driver or labor resource
• Dispatches for a specific region or department
• Dispatches for a particular time window

Exporting Dispatch Data

The Dispatch Events grid supports exporting data for reporting and analysis.

You can:

• Export the currently displayed results on the screen.
  • Exporting most columns as they are shown in the grid.
  • Applying any special formatting rules that are defined for dates, times, or counts.

Row Actions: Managing Individual Dispatch Events

Each dispatch event row includes an Actions area with icons and menu options. Depending on the event’s status and your permissions, you may see options like:

• View – Opens the dispatch event’s details page (the "eye" icon).
• Edit – Opens the dispatch in edit mode so you can update its information (the dotted icon).
  • If a dispatch is edited, change notifications will automatically be sent to relevant users expressing the changes that have been made to the event.

• Clone – Creates a new dispatch form pre‑filled with the details from the selected dispatch (the dotted icon).
  • Attachments are not copied over.
  • The event is not created until you save the new dispatch.

• Start Dispatch – Begin the dispatch and move it out of Not Started.

  Cancel – Cancels the dispatch event from the grid.

  Complete – Marks the dispatch event as completed.

  • If some tasks/items under the dispatch are not completed yet, you’ll be notified before confirming.
  • When you complete an event, the system records who completed it, as well as the date, time, and location where it was completed.

When to Use the Dispatch Events Page vs. the Dispatch Board

• Use the Dispatch Board when you want a visual, site‑by‑site view to schedule and move work around.

  Use the Dispatch Events page when you want a list view focused on:

  • Finding specific dispatches
  • Reviewing dispatch history
  • Exporting data
  • Performing bulk review and management of events across all sites and statuses

Both views work together to give dispatchers and managers a complete picture of planned, active, and historical work.