Dispatch Events Overview
💥 Dispatch Events is part of Resource Management which is a premium product, and requires separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
The Dispatch Events page displays all data pertaining to dispatch events including draft, not started, in progress, and completed dispatch events.
Dispatch Status: This is the status of the dispatch event: Completed or Cancelled.
Dispatch Type: Asset task, labor task, or delivery.
Dispatch Title: This was created when the request was made.
Start Date: The time the dispatch event should begin.
Start Time: The time the dispatch event should begin.
Start Location: The site location the asset should initially be at.
End Date: The date the asset should end up in the "end" location.
End Time: The time that the dispatch event should end.
Action: Click the eye icon on a specific dispatch event to view the details of the dispatch event and its current progress.
End Time: The time that the dispatch event should end.
End Location: The end location for the dispatch event.
Number of Assets: Number of assets involved in the dispatch event.
Number of Laborers: Number of laborers involved in the dispatch event.
Number of Crews: Number of crews involved in the dispatch event.
Number of Tasks: Number of tasks within the dispatch event.
Recipients to Notify: Anyone who will need to know about the dispatch event when it takes place.
Recipients to Notify via SMS: This is only applicable if users have the SMS feature. This will send messages via SMS to workers who do not have access to the Tenna mobile platform. For more information see SMS Dispatch Messages Overview.
Delivery Vehicle/Truck: The delivery vehicle or truck used for the dispatch event.
Click on the "eye" icon under "Actions" to view the details page of each dispatch event.
By clicking the dotted icon users can either edit or clone dispatch events.
Note: If a dispatch event is edited, change notifications will be automatically sent to relevant users that will express to those individuals what has been changed within the dispatch event.
Print Dispatch Event actions by selecting "Dispatch Event Actions" then "Print".
Click the "X" icon to cancel a dispatch event and return the resources back to the dispatch queue.
