Dispatch Board Overview

The Dispatch Board is your digital magnet board in Tenna, giving dispatchers a real-time, bird's-eye view of what's happening across all their sites. Each card on the board represents a site and the assets assigned to it, making it easy to stay on top of active requests and dispatches.

From the Dispatch Board, users can create requests and dispatch events, including deliveries, asset tasks, and labor tasks.

Permissions: The Dispatch Board permission must be turned ON and set to EDIT to view and perform actions.

Secondary Permissions:

• Request Approval enables the Dispatcher to approve and deny requests
• Labor/Crew Management set to edit enables laborer and crew management
• View Dispatch Queue & Events enables access to Dispatch Management View
• Create Dispatch Events enable additional abilities in the Dispatch workflow

💥Dispatch Board is part of a premium product, Resource Management, and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269.

Live Badge

Tenna's Live Dispatch Board always displays the latest location of your resources.

Create Request/Dispatch

• Click "Create Request" to start a new request. This action opens the same Request page found in the Requests tile of the Resource Management module. See How to Create and Submit a Request.
• Click the "Create Dispatch" to create a Delivery, Asset Task, or Labor Task directly from the Dispatch Board. See How to Create a Dispatch Delivery from the Dispatch Board.

Site Cards

Each card on the Dispatch Board represents one of your sites, giving you an at-a-glance view of activity across all your locations. Site cards are color-coded by site type for quick identification:

🔵 Blue - Project

🟣 Purple - Yard

🟢 Green - Office

⚫ Gray - No site type assigned

What Site Cards Do

Display site-level activity

Each site card shows what's currently happening at that location, including requests, dispatches, assets, labor, and more. Cards can be toggled between a Summary view for high-level counts and a Detail view for a closer look at activity.

Show child cards for more detail

Site cards contain child cards for individual resources at that site, such as specific assets and laborers.

Provide site-level actions

Site cards give you quick access to a range of actions:

• Click the "dotted icon" in the top right of the site card to:
  • Remove the site from the current board
  • Add or edit a site-level note
  • Change the site header color (note: header colors are user-specific)

• Click the "dotted icon" on a specific resource to:
  • View the asset or labor resource
  • Create a Dispatch (Delivery)
  • Create a task
  • Add or edit a note

• Hover over a label to edit it directly on the card.
• Set your default tab preference — choose whether cards open in Summary or Detail view by default.

Drag & Drop Function

The Dispatch Board supports drag and drop, so you can quickly move resources between sites.

What You Can Drag

From a site card's Detail tab, you can drag:

• Requests
• Scheduled items (approved requests)
• Assets
• Crews
• Laborers

Every site appears as its own site card, and a No Site card captures anything that hasn't been assigned to a site yet.

What Happens When You Drag and Drop

When you drag an item from one site card and drop it onto another:

• The item is reassigned to that site automatically.
• The Summary tab updates to reflect the change.
• The item appears under the correct section on the new site card — whether that's Requests, Scheduled, Assets, Crews, or Laborers.

In short: drag an item to move it, drop it on a site card to assign it there.

Drag and drop works between any combination of site cards, including regular sites, the No Site card, and sections within the same card.

Why It's Useful

• Visual planning: See all your sites at once and move items where they belong.
• Fewer clicks: No need to open multiple forms just to reassign a site.
• Faster cleanup: Quickly move unassigned items out of the No Site card and onto the right job sites.