JCB Integration Instructions & Requirements

The JCB integration allows Tenna to support integration with JCB equipment. It enables the seamless connection between Tenna's platform and Takeuchi machines, providing enhanced asset management capabilities.

💥Integrations is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269.

In this article:

Requesting API Credentials

Enabling the Integration within Tenna

Requesting API Credentials

1: Request API Credentials.

Request the authentication details from the JCB LiveLink team by emailing them at LiveLinkTeam@jcb.com. They will require details of your current LiveLink username and the tenancy that you require AEMP access to.

To request, use the email template below:

Email Template

“Hello,

We would like to request JCB Livelink API AEMP 2.0 access (ISO 15143-3). Please create AEMP 2.0 credentials so that we can access the telematics data for our machines. Please provide the following:

Client ID and Client secret required
AEMP 2.0 username and password

Please set the account in Full Production.

Thank you,

[User's Full Name]

Livelink Username: [Your Livelink username]”

2: Receive API Credentials.

Users should receive an email reply from JCB with credentials. The credentials will look like the example below:

Client ID	XXXXXXXXXX
Client Secret	XXXXXXXXXXXXXXXXXX
AEMP API 2.0	Username YourUserName@YourDomain.com
AEMP API 2.0	Password xxxxxxxxxxxx

Enabling the Integration within Tenna

NOTE: You must have a Power User identified and set up with a Tenna account to complete the following. If you are unsure who is a Power User in your organization please contact Tenna Customer Success at 888.836.6269. To add a new Power User or modify an existing user, see How to Create Users and Contacts (Desktop).

1: Click on the "Settings" button located at the top of your screen.

2: Click on the "Integrations" tab.

3: Select the "OEM" tile from the Integrations landing page.

4: Enter your credentials provided by the JCB LiveLink team and click "Sync".

5: If this is your first integration setup, a disclaimer acceptance window will open. Please review and click "Accept".

NOTE: After a Power User accepts this on the company's behalf, the disclaimer will not be displayed again.

6: If the integration connects successfully, "Connection Online" will be shown on the screen.

7: For assets that did not automatically sync from the PIN number provided on the asset, manually sync the OEM's asset to a Tenna asset by selecting "Fix Issues".

8: Clik the "Manage" button to view all synced assets and remove an asset's association to the OEM.

NOTE: If an asset is disassociated from an OEM integration and later reassociated, the system will record the next OEM data sync as an Initial OEM Sync. The user shown with the initial OEM Sync is the user who reassociated or remapped the asset to the OEM integration. This is expected behavior, even if the asset was previously associated with the same OEM integration.

NOTE: Please contact Tenna Customer Success at (833) 50-TENNA with any questions or for troubleshooting.

JCB Integration Instructions & Requirements

Requesting API Credentials

Request API Credentials.

Receive API Credentials.

Enabling the Integration within Tenna

Click on the "Settings" button located at the top of your screen.

Click on the "Integrations" tab.

Select the "OEM" tile from the Integrations landing page.

Enter your credentials provided by the JCB LiveLink team and click "Sync".

If this is your first integration setup, a disclaimer acceptance window will open. Please review and click "Accept".

If the integration connects successfully, "Connection Online" will be shown on the screen.

For assets that did not automatically sync from the PIN number provided on the asset, manually sync the OEM's asset to a Tenna asset by selecting "Fix Issues".

Clik the "Manage" button to view all synced assets and remove an asset's association to the OEM.