Tenna App General Usage and FAQs

What: Learn the basics of navigating the Tenna mobile app.

Who: All users

Dashboard

The Tenna App homepage (your Dashboard) can be accessed by selecting the Home button on the bottom left corner of the app. This is the default page that opens when you login to the app.

User Profile and Preferences

Selecting the icon in the top left of the app (will show your initials or profile photo) will bring you to the User Profile and Preferences screen. From here you can:

• Change your profile photo
• See your User Information (Name, Employee ID, Email, Title, Company, etc.)
• See your app version
• Sign out of the Tenna App
• Enable/Disable settings for Face ID Login, Bluetooth Scanning, and Bluetooth Background Scanning

Manage Dashboard

Selecting the Toggle icon at the top right of the app screen will open the Manage Dashboard screen. From here, you can drag and drop features to configure their order on the homepage to your preference by selecting the three lines icon next to each feature.

To hide features from your homepage, select the eye icon next to the feature title. The eye icon will now have a slash through it, and the feature will move to the bottom of the screen under the Hidden category. Select the eye icon again to unhide.

Notifications

You can access your notifications by selecting the bell icon at the top right of any page of the Tenna App.

Scanner

The Scanner in the Tenna App is used to add new trackers or scan TennaQR labels or tags. To access the Scanner, select the camera icon in menu at the bottom of the App screen.

See How to Use the Scanner (App) for more information.

Create Menu

Select the "+" icon in the center of the Tenna App menu at the bottom of the screen to access the Create menu.

From here, users can create (based on their permissions):

• Asset
• Asset Request
• Labor Resource Request
• DVIR Inspection
• Inspection
• Maintenance Request
• Maintenance Entry
• Work Order

Search

Select the search icon in the Tenna App menu at the bottom of the screen to access the Search screen. From there, you can utilize the global search bar or select to browse your assets, sites or categories.

More Menu

Select the three dots icon in the Tenna App menu at the bottom of the screen to bring up the More menu. From here, users can (based on their permissions):

• Access the Knowledge Base
• My Schedule
• View Maintenance Requests
• View Work Orders
• Dispatch Events
• Request

FAQ

How often should I update the Tenna App?

We recommend enabling Automatic Updates to make sure your app is always up to date. Otherwise, we recommend updating it with every Tenna release (every time you receive Tenna Release Notes via email) or at least once a quarter.

Does running the Tenna App deplete my phone's battery?

It is best to have your Tenna App set to run in the background (default) so that it can function properly. Battery drainage from the Tenna App is very low, and can vary based on your device:

How do I make sure my phone will automatically scan TennaBLE trackers?

By default, a mobile device with the Tenna App installed will scan nearby TennaBLE trackers. Ensure that your Location Services are enabled and that you have not disable BLE/Bluetooth scanning in the user preferences of the Tenna App.

What is the benefit of Bluetooth Background Processing?

The benefits of having background Bluetooth ranging include:

• Regular, autonomous updates to the location of your assets tracked with Tenna BLE Beacons without manually having to scan them.
• Ability to leverage any device that has the Tenna App to locate and update your assets
• Optimized battery consumption allowing for hours of Tenna App usage without significant power drain on your mobile device.