How to View Notifications
Tenna offers multiple ways to receive notifications. A user receives notifications based on notification permissions as well as how they setup their notification preferences.
Permission Requirements: All users with permissions to receive notifications, or users with a relevant role related to a particular notification (e.g. a notification about an asset leaving a Geofence would be delivered to the relevant site's Superintendent or Project Manager) have the ability to receive notifications.
See How to Configure Notification Permission in Permission Codes (Desktop) and How to Update Your Notification Preferences (Desktop) for additional information.
Notifications can be received in the following ways:
NOTE: Immediate notifications are likely to be received one at a time throughout the day based on their triggers, but notifications configured to arrive in the Morning, Afternoon or Evening will be received all at once.
Email notifications are sent to an individual user's email address associated with their user profile. Email notifications come from "[email protected]". Notifications may include attachments, as in the example below, or hyperlinks that will redirect you to your Tenna account.
Pro Tip! Add "[email protected]" to your safe sender list to ensure receipt in your inbox vs. your junk mail.
Push Notifications
Push notifications are sent to an individual user's mobile device that has the Tenna App installed.
Once a user has installed and logged into the App at least once, they will receive push notifications.
Clicking on the push notification will redirect you to the App to view the full notification details.
Android
iOS
NOTE: If you have an iOS device and pair it to an Apple watch, you can get push notifications on your watch as well.
Message Board
Notifications can be viewed in the Message Board within a user's Tenna account on a desktop as well as in the app.
Desktop
Within the Tenna account on a desktop, a new notification will be indicated by a red circle on the Notifications button on the top of the screen.
- 1
- Click "Notifications" on the top right of the screen.
- 2a
- View unread notifications.
All unread notifications, if any, are displayed in the dropdown.
On this screen, you can:
- Select any notification on the list to open and view.
- Click "Mark as read" next to a specific notification to remove the message from the list.
- Click "Mark all as read" on the top on the screen to mark all unread messages as read and remove from the list.
- Use the search bar to search for notifications by type, asset name, fleet number or assignee.
NOTE: Once a notification has been opened and viewed, it will automatically be marked as read and removed from the list.
- 2b
- View all notifications.
Click "View All Notifications" on the top left to view a list of recent notifications.
On the Message Board screen, you can:
- View a notification by clicking on the title or the eye icon on the right side.
- Delete a notification by clicking on the trashcan icon on the right side.
- Filter by notifications received in the last day, last week, or last month by selecting the corresponding filter on the top left side.
- Filter with the Notifications Filter by clicking on filter icon on the right side.
- Search for a specific notification by using the search bar at the top.
NOTE: Notifications remain for 30 days and are then automatically deleted.
Tenna App
Within the Tenna account on the app, a new notification will be indicated by a red bell icon on the top right of the screen.
NOTE: If the bell icon is white, there are no new notifications.
- 1
- Click the bell icon on the top right of the screen.
- 2
- View notifications.
From the Message Board screen, you can:
- Click on a notification to view that specific notification.
- Use the search bar to search for a specific notification.
NOTE: The message board in the app will show the most recent 200 notifications. To view additional notifications and to delete or filter notifications, you can do so on a desktop.
Once all unread notifications are read, the bell icon will turn white indicating there are no new notifications to view.
NOTE: Driver Scorecards are not viewable on the app. If you click on a notification to view a scorecard, you will be redirected to log into the online platform.