How to Update Your Notification Preferences (Desktop)
Preferences allows you to custom-configure when and how to receive your personal notifications in Tenna.
Permission Requirements:
- Permissions are not required to access your personal notification preferences.
From this page, users may:
- Unsubscribe from any ‘Message’ type notifications.
- Update the frequency at which they receive notifications.
- Update their ‘Delivery Path’ preference.
Users may not:
- Subscribe to new notifications.
- Unsubscribe from ‘Alert’ type notifications.
- Update the recipient list for any notification.
NOTE: Notifications can only be configured on a desktop, not in the Tenna App.
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- Click on your profile picture/initials on the top left of the screen.
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- Select the "Notifications" tab.
NOTE: The availability of notification preference configurations is based on purchased Premium Features, Data Access Control, and Permissions. If you do not see options below a category, then you do not have access to that particular category.
Please contact your Power User to review which notifications you should be included in as well as the type of communication.
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- Click on a feature to open available notifcations.
The first time you visit this page, you will see the default notifications as configured by your Power User.
Important! Your ability to access these controls is based on your Permission Group. If you have areas "grayed" (not allowing you to edit), you may be part of a Permission Group that does not allow for certain Notifications access.
In that instance, the Power User has set default notification preferences for certain permission groups. Contact your Power User if you have questions.
From this window, you can:
- Turn OFF notifications for certain categories and features.
- Turn ON notifications for certain categories and features.
- Change the frequency of ON notifications (Immediate, Morning, Afternoon, Evening)
- Change the method(s) of ON notifications (email, push, message board)
NOTE: When you change your preferences, it is possible that you will not receive your messages at the same time as your co-workers. These are based on your personal preference. If a co-worker references an event they were notified in the morning, it is possible that you did not receive it yet if you opted to receive your notifications at the end of the day.
Turn OFF or ON Notifications
To turn a notification on or off, click the toggle next to it.
An orange toggle means the notification is "on", and you will receive it. A gray toggle means the notification is "off", and you will not receive it.
Change Delivery Timing
Users may change the time at which they receive a notification: Immediate, Morning (8 am), Afternoon (12 pm), or Evening (5 pm).
To select your preference for delivery timing, click to select an icon under the Delivery Timing column next to a notification.
An orange icon means you have selected that delivery timing.
The below example is receiving the Asset Deleted notification immediately.
Change Notification Method
Methods of communication include Email (envelope icon), Push Notification (cell phone icon) or Message Board (laptop icon).
When a communication method is active, it's icon is shown as orange. Users may select as many methods as they prefer.
To "opt out" of receiving messages from one of these communication methods, select the appropriate icon on the specific notification line. Notice the icon change from orange (active) to grey (inactive). To opt back in to receiving messages, simply select the icon.
NOTE: You cannot edit the message's audience ("Send to:") from this window. That field is configured in the Settings > Notifications window by your Power User. See How to Configure Permissions & Notifications (Desktop) for more information.
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- Once finished editing your preferences, scroll down and click "Save" on the bottom right side of the screen.
