How to View TennaCAM 2.0 Footage (Desktop)
What: How to access videos and data from your TennaCAM 2.0 dash camera.
Who: Users that have purchased and installed a TennaCAM 2.0 and purchased the Premium Feature: Safety and Compliance. Power Users and Users with Safety and Compliance permissions: TennaCAM Videos.
In this article:
How to View Daily Events Footage
Navigating TennaCAM 2.0 Homepage
How to View Daily Events Footage
There are a few ways you can access camera footage:
- From Safety and Compliance Feature
- From Asset Details for an Asset with installed TennaCAM 2.0
- Map View Tile (LIVE view!)
- Trips Tile
- Safety and Compliance Tile
From the Safety and Compliance Feature
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Select Safety & Compliance on the left side navigation bar.
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Select the TennaCAM 2.0 tile.
This will open the TennaCAM 2.0 Homepage. Skip to Navigating TennaCAM 2.0 Homepage to continue.
From the Asset Details Page
For assets that have an installed TennaCAM 2.0, you can view footage from their Asset Details page via the Trips, Map View, or Safety and Compliance tiles.
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Select Assets on the left side navigation bar.
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If the asset is running and the TennaCAM 2.0 is online, select the camera icon to view live footage in the Map View tile.
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Select the source dropdown in the live footage stream to toggle between Road Facing and Driver Facing streams.
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Select the Trips tile in the Asset Details page and select View Videos to open the TennaCAM 2.0 Homepage.
Skip to Navigating TennaCAM 2.0 Homepage to continue.
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Select the Safety & Compliance tile from the Asset Details page.
Select the Safety Camera tab on the right side of the screen. From here, you will see a list of camera events for that asset, including timestamp, event type, duration and footage link.
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Search, filter, sort and export the results.
- Use the date range drop down on the left side to select a date range up to 90 days.
- Select the Columns button on the right side of the grid to toggle columns on and off or filter your search.
- Select the three column fit option buttons on top right of the grid to organize the columns size based on your preference.
- Select the Export button on top right of the grid to export the report.
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Select the camera icon next to the event to view the footage.
Note: A grayed-out camera icon indicates a Quarantined Event video or an otherwise unavailable video. View What is the Quarantine Page for more information.
Navigating TennaCAM 2.0 Homepage
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On the left side of the screen, select Events (the "attention" icon).
This will open the Daily Events page. You may toggle between Grid View or List View on the top right of the screen.
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Search, filter, and sort events.
To narrow your search, utilize the date toggle, vehicle/event/driver dropdown search, event filter, or event search features.
Select the date box to navigate to various date ranges or to manually select a date.
Select the dropdown next to the search bar to select to search by Vehicle, Driver or Event.
- Vehicle - Searches by the name of the device in the Vehicle column.
- Event - Searches by the event ID number in the ID column.
Filter by event type and groups using the Event Filter button.
This filter is inclusive, meaning any selections that have a blue check mark next to them will be shown on the Daily Videos page. Simply de-select the options you would like hidden from view.
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Once you have filtered and sorted your list, select an event view.
From List View, select one of the icons under the Actions column to Play Video (and open Event Details page), See Snapshots, Share the Video, Flag the Video (which will add it to the Flagged Events tab), or add a Note. Select View Trip to view the Route History for that event.
Also in List View, you can Export the results to a spreadsheet by selecting Export in the top left corner of the screen.
In Grid View, hover over the video you would like to view. Click Play to open the Event Details page, or select one of the Action Icons to Share, Flag or add Notes.
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From the Event Details page, you can view the footage, flag the event, view the location of the event on a map, leave a note, etc.
Select the three dots next to Event Info to open the More Actions menu, where you can download the footage, share the video via email, request additional video, or generate an accident report.
When downloading an MP4 video, you will download the driver-facing and road-facing footage in two files: one for Channel 1 and one for Channel 2.
How to Create a Custom Video Request
A Custom Video Request can be used when the need for a non-event related video clip is required. This function sends the request to the vehicle or vehicles specified. When network connectivity is available, the vehicle will then upload the requested video to the Event Clips & Cloud Storage page for viewing or download.
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Select an Asset to navigate to the Asset Details page.
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Select the Trips tab.
Toggle to Grid View.
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Select the "eye" icon to select a specific trip.
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Scroll down to below the Map and select "Request Video Event".
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A modal will open allowing you to select a time from within the trip and the Video Duration.
The Request Start Date must be within the Trip range (between Trip Start and Trip End).
The Request Start Time must be within your Trip range + 1 hour.
Once completed, select “Request Video.”
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Wait to view your custom video.
The request will appear in the grid. Once the camera comes online and has sufficient cellular service the video will download and appear in the Video grid.
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Once ready, view your custom video.
The video can be viewed under the Trip Details > Video tab.
The video can also be viewed under Asset Details > Safety and Compliance > Safety Camera tab.
What are Flagged Events?
The Flagged Events tab will show all events that you have “flagged” by selecting the star icon in the Event Actions. This is simply a way to save events and footage that you would like to quickly access or revisit.
Flagged Events can be viewed in Grid View or List View and exported into a spreadsheet.
What is the Quarantine Page?
The Quarantine page captures events that are being excessively generated by the camera. This accomplishes multiple things:
- Saves time by keeping your Daily Events page clear of noisy and unimportant events so you can focus on more valuable events.
- Saves data from being wasted and consumed on excessive event video uploads.
- Saves money by preventing unnecessary video uploads from using data which can cause the data allowance to be used up in a short time as well as potential data overage costs.
How the Quarantine Page works
When an event meets our definition of excessive and is placed into quarantine, the following occurs:
- Event video and snapshots are NOT requested for that event, even if that event type has video/snapshot enabled.
- The event is placed into the Quarantine page
Quarantine Page Actions
From the Quarantine Page, you can:
- View Trip – Open Route History and see exactly when the event(s) occurred during the trip.
- Add Notes to the event
- Request Video – Will request video footage for that event and move the event to the Daily Events page for the date the event occurred.