Dispatch Command Center Overview
Dispatch Command Center is your real-time coordination solution - designed to streamline how you manage and deploy your assets, laborers, and crews across all your sites. Whether you're planning next week's deliveries or responding to an urgent site request, Dispatch Command Center gives you complete visibility and control—all from one powerful interface.
Access anywhere: Dispatch Command Center works seamlessly on desktop and tablet, so you can make critical decisions in the office or out in the field.
Permission Requirements: The Dispatch Board permission must be turned ON for read only access or set to EDIT to perform actions.
Related Permissions:
- "Request Approval" enables Advanced Flows
- "Transfer Assets" enables Transfer Actions
- "Labor/Crew Management" set to edit enables Transfer Actions
- "View Dispatch Queue & Events" enables access to Dispatch Management View
- "Create Dispatch Events" enables Advanced Flows
💥Dispatch Command Center is part of a premium product, Resource Management, and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at help@tenna.com or call 888.836.6269.
How to View Dispatch Command Center
To view Dispatch Command Center, click "Resource Management" on the lefthand navigation menu, then click the "Command Center" tile.
What You Can Do in Dispatch Command Center
With Dispatch Command Center, you can handle your entire dispatch workflow without jumping between multiple screens:
- Schedule and dispatch resources to job sites with drag-and-drop simplicity
- Find available equipment and crews instantly using Tenna's resource availability algorithm
- Respond to site requests with one-click approvals or denials
- Create and manage dispatch events for deliveries, tasks, and site work
- Transfer assets and crews between locations as your needs change
- Get intelligent recommendations for which resources best match each request
Modes & Views
Dispatch Command Center adapts to your workflow with two different modes; Master View and Dispatch Management.
Master View
Best for: Strategic Planning; Medium to long-term planning and resource allocation
Master View answers the fundamental questions: What do we need? What do we have? Where should it go?
This is your planning headquarters where you can:
- Review all incoming requests from your sites and teams
- See every available resource your company can deploy
- Understand current assignments across all your locations
- Match the right equipment or crew to the site's needs before dispatch
Think of Master View as your strategic command post. It helps you plan ahead and allocate resources intelligently before they become active dispatch events.
To learn more, view Dispatch Command Center- Master View.
Dispatch Management
Best for: Week-of execution or day-to-day dispatch operations; Managing Dispatch Deliveries, Assets Tasks, and Labor Tasks
Dispatch Management focuses on what's happening now, this this week, and future timeframes:
- Process approved requests waiting to be dispatched
- Build and modify dispatch event itineraries
- Track deliveries and site tasks in real-time
- Coordinate multiple stops and pickups efficiently
- Communicate with drivers and field teams using board notes
Think of Dispatch Management as your tactical control center. It handles the execution of your dispatch operations and keeps everything moving on schedule.
To learn more, view Dispatch Command Center- Dispatch Management.