How to Configure Geofence Alerts (Desktop)
Users can configure geofence entry and exit alerts for each geofence on each site to identify activity that may indicate theft during specified time frames.
Unlike other notifications, geofence alerts are established at each individual geofence level.
Geofence alerts are very flexible, allowing you to create multiple alerts for each site around entry, exit, and specific asset categories so you are notified of geofence breach activity at the desired times.
Permission Requirements:
- Users with the Edit/Update Geofences permissions may create and configure geofence alerts.
- Users that are set as recipients in an alert will receive the alert notification when a geofence event is triggered.
NOTE: Geofence alerts can only be created in Tenna on a desktop, not in the Tenna App.
How to Create a Geofence Alert
To create a geofence alert, a geofence must already have been created for a site.
See How to Create a Geofence Boundary (Desktop), How to Create a Geofence Zone (Desktop), and How to Create a Geofence Fence (Desktop) for further details on creating a geofence.
- 1
- Select "Geofences" on the navigation bar on the left-hand side.
Note: You can also access a specific site's geofence from the Geofences tab on the Site Details page.
- 2
- In Grid View, select the "Alerts" tab on the top left side.
- 3
- Select "Create Alert" on the top right side.
- 4
- Select the geofence you wish to create the alert for.
Use the search bar at the top or scroll through the list to find the geofence you wish to create the alert for.
Select the geofence by clicking the checkbox on the left side of the row.
Pro Tip! You can select multiple geofences to edit in bulk for geofences that will utilize the same alert settings.
- 5
- Select "Continue".
- 6
- Complete all fields on the Alerts Details page.
- Alert Name
- Alert When They: Alert when the asset:
- Enters the geofence
- Exits the geofence
- Enters and Exits the geofence
- Alert On: Customize the frequency of the alert by specific day or date range.
- Specific Days: Select which days of the week you would like to receive these alerts.
- Day Range: Select a Start and End Date/Time when you would like to receive these alerts.
- Alert on These Times:
- Working Hours (effective during the account's configured working hours)
- Off Working Hours (effective only outside of the account's configured working hours)
- All Day
- Custom (select start and end time)
- Recipients to Alert: A dropdown menu with users will appear. Select the users who will receive the alert.
- Alert Via: Select if you would like the alerts to come via email, push notification, and/or desktop message board.
- 7
- Select "Continue".
The "Continue" button will remain grayed out until all fields are complete.
- 8
- Select the categories you wish to assign to the alert.
This step is optional.
Select one or more category to apply the alert to all assets within the selected categories.
Click on the arrows to expand each category tree to view the subcategories within.
Important! Any new assets added to the selected categories will inherit this alert. This is regardless of DAC settings.
- 9
- Select "Create Alert".
The "Create Alert" button will remain grayed out until a category is selected.
How to Edit an Existing Geofence Alert
- 1
- Select "Geofences" on the navigation bar on the left-hand side.
- 2
- In Grid View, select the "Alerts" tab on the top left side.
- 3
- Find the geofence alert you wish to edit.
Use the search bar on the top left or scroll to find the geofence.
- 4
- Select the "..." button and select "Edit".
- 5
- Make edits to the Alerts Details page and select "Continue".
- 6
- Make edits to the Assign Categories page and select "Update Alert".
