How to Create a Work Order (App)
What: Create a work order from your mobile device in the Tenna Mobile App in the Work Order List, More Menu, or Maintenance Request Details pages.
Who: Users with the following permissions can create work orders: Add Work Order, Edit/Update Maintenance Request, Maintenance Request, Work Order.
NOTE:
If you are trying to create a work order from Tenna on a desktop, see How to Create a Work Order (Desktop).
Step 1. From the Tenna App home screen, select the orange + button to open the Create menu.
You can also access the Create Work Order screen by selecting the More menu (three dots) and then View Work Orders.
Step 2. Select Work Order Icon
Step 3. Select the asset that needs maintenance.
Step 4. Select one or more existing Maintenance Requests to add to the Work Order.
If creating a new Maintenance Request, select the Create Maintenance Request button on the bottom of the screen. Then, follow the instructions for How to Create a Maintenance Request (App).
Step 5. Input shop details and then select "Add" to add the Maintenance Request(s) to the Work Order.
Once you have added one or more Maintenance Requests, select Continue.
Step 6. Input the Work Order Details.
Once complete, select Continue.
Step 7. Assign at least one Approver and Mechanic to the Work Order.
You may select multiple Approvers and Mechanics.
NOTE: In order for a person to be assigned as a Mechanic or Approver, they must have and active Tenna account with the following permissions turned on:
- Add Work Order
- Edit/Update Maintenance Request
- Maintenance Request
- Work Order
Step 8. Add Start and End Date and Time to the Assignment and select "Assign Mechanic".
Step 9. Once all fields have been completed, select Create Work Order.
