How to Verify a Tracker (Tracker Verification Report) (Desktop)
The Tracker Verification Report shows all trackers that have not completed the verification process.
Tracker Verification allows you to ensure each tracker is functioning properly at the time of installation, so you know data is flowing accurately from the tracker to the associated asset data files in your Tenna account. A user must verify a tracker before it can be considered "online" and begin reporting data. All trackers, except QR tags and labels, must be verified after installation.
Permission Requirements:
Any user with the Tracker Installation Verification permission can verify trackers after they were installed on assets.
In this article:
NOTE: If Data Access Control is enabled, users will only be able to verify trackers for assets that they have data access to. See Data Access Control Overview for more details.
NOTE: Tracker Verification is only available for Tenna Trackers. Assets that have OEM Telematics and Tenna Integrations are not eligible.
How to Access the Tracker Verification Report
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Select Trackers on the left side navigation.
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The Tracker Verification tab is the default screen shown in the Trackers feature.
You can also access these tabs from the Reports feature.
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Select Reports on the left side navigation.
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Scroll down to the Trackers section of the Reports page.
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Select the eye icon next to the Tracker Verification report.
The following data is available in the Tracker Verification tab:
- Tracker Status: See Tracker Status Report for more information
- Asset Details: All pertinent details for the asset the tracker is associated with: Fleet No., Asset Name, Major Category, etc. (See Asset Details Overview (Desktop) for more information)
- Tracker Type: official Tenna tracker type (TennaFLEET, TennaBLE, etc.)
- GPS Lock: If the tracker has a lat, long value in this column, it means it has established a solid connection with multiple GPS satellites and is able to accurately determine it’s location. The lat, long value is the coordinates from that connection. This field will show N/A if there are not enough satellites visible.
- Installer: Full name of installer
- Installation Date/Time: Date and time installation was complete
Tracker Verification Actions
How to Verify a Tracker
Eye Icon: This means that the tracker has received the minimum data required to approve the install and the verifier can follow through with the Tracker Verification process.
Eye icon with slash through it: Means that data is still missing and you can not continue with verification yet. Review Tracker Verification Troubleshooting below for more information.
Tracker Verification Troubleshooting
Possible Cause: The most common reason you cannot successfully verify a tracker is because the tracker has not checked in or has not completed a cycle.
Solution:
- Turn the asset’s ignition OFF and wait 5-10 minutes, then turn back ON.
- Allow the asset to complete a cycle or trip.
- Turn the asset OFF.
- Then, refresh the Tracker Verification page and check for the eye icon in the Actions column.
Possible Cause: The tracker has been idle or in hibernation for a long period of time.
Solution(s):
- Move the tracker to an area with good sky visibility and give a gentle shake to "wake" the tracker.
"Tracker Installation Cannot be Verified" error in Tenna.
Solution: In the Tenna App, uninstall (unassign) the tracker following these instructions. Then, re-install by scanning the tracker's QR and completing the installation steps again in the Tenna App.