Tracker Details Page Overview

What: The Tracker Details page allows you to identify health and relevant issues with your specific tracking devices.

Who: Users with the Permission: "Tracker" (Show/Hide the Tracker component on Asset Details pages) can access the Tracker Details pages for assets within their Data Access Control.

Where: Tracker Details can be accessed from an Asset's Details page, or from the Tracker Status report.

Tracker Details can be accessed from the Tracker Icon on an Asset's Details page.
Tracker Details can also be accessed from the Tracker Status Report by selecting the "View" action.

Tracker Details Overview

Tracker Details Page

Header

The header remains static on the Tracker Details page.

It includes the following information related to your tracker (as applicable):

Tracker Image, ELD banner (if applicable), Tracker Type, Tracker Status, Tracker Serial No., Tracker Model, Tracker Unplugged Timestamp, Last Data Received Timestamp

NOTE: The tracker type in the header will display a blue badge if the tracker is still under warranty.

Tracker Offline Reasons

In the event that your tracker goes Offline, the status on the right side of the Tracker Details header will say Offline and possible reasons will populate next to the status.

Selecting the Possible Reasons link will open a modal with more information about the possible reasons your tracker is offline.

To troubleshoot from there, visit the Tracker Troubleshooting Guide.

General Info Tab

Assigned Asset Details (Asset Image, Fleet No., Asset Name, Asset Category)

Pro Tip! Select the "eye" icon to go to the Asset Details Page for the assigned asset.

Last Tracker Location (Interactive Map and Timestamp)

General Info:

  • Tracker Warranty End Date (green means the tracker is still in warranty, yellow means the tracker is out of warranty)
  • Tracker Insights
  • Tracker Firmware and Configuration
  • Tracker Carrier Insights
  • Tracker 2 Details

ECU Provided Data Points:

TennaCANbus and TennaFLEET II only

This section populates for our trackers that are capable of reporting data from your asset's Electronic Control Unit (ECU). The section shows all data points that the asset’s ECU is capable of communicating.

Hover over the Tool Tip for each data point to learn more.

Hovered over Coolant Temperature Tool Tip

NOTE: Values for each of these data points will not populate in this section. Data from each of these points are fed into various reports and features of Tenna.

Installation Info Tab

  • General Info (Latest Values for Certification Decision, Installer, Verifier, Verification Time, External PTO)
  • Miles and Hours Call Out (Miles at Installation and Hours at Installation – with option to view Meter Photo)

NOTE: These will only show if applicable and available

  • Installation Photos (Carousel of attached photos with annotations and options to download)

NOTE: This will be hidden if no photos have been attached.

  • Installation Location (interactive map and timestamp of installation)

Tracker Insights Tab

  • Time & Date Selection (Option to select a PAST date to view Tracker Insights)

NOTE: The default selection is for the last 24 hours

  • Insights Interval Dropdown (Update the Tracker Insights Graph to interval options - Minute, Hour, Days)
  • Tracker Insights Graphs (Asset Battery Voltage, Tracker Battery Voltage, Cellular Signal Strength, GPS Fix Quality, GPS HDOP, GPS NumSV, Ignition Wiring)

See Tracker Insights Overview to learn more about Tracker Insights.

NOTE: Some Tracker types do not support all of the Tracker Insights data points, so there may be missing graphs depending on Tracker type.

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