OEM Integration: Liebherr
Setting up and managing your Tenna OEM Integration with Liebherr.
💥Integrations is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
In this article:
Setup
- 1
- Identify the Liebherr administrator on your account.
- 2
- Obtain your Liebherr API credentials.
The Liebherr Administrator should reach out to the Liebherr dealer to request Liebherr - API Lidat AEMP 2.0 API credentials for all of your equipment. The dealership will likely reach out directly to Liebherr to obtain these.
Your credentials should be structured like this:
- Username : Xxx_Xxx_FR\aempservice
- Password : xxxxxxxx
Enabling the Integration within Tenna
NOTE: You must have a Power User identified and set up with a Tenna account to complete the following. If you are unsure who is a Power User in your organization please contact Tenna Customer Success at 888.836.6269. To add a new Power User or modify an existing user, see How to Create Users and Contacts (Desktop).
- 1
- Click on "Settings" on the top right.
- 2
- Click on the "Integrations" tab.
- 3
- Select "OEM" from the Integrations landing page.
- 4
- Enter your Username and Password into the Liebherr window, then select Sync.
- 5
- If this is your first integration setup, a disclaimer acceptance window will pop up. Please review and click "Accept".
NOTE: After a Power User accepts this on the company's behalf, the disclaimer will not be displayed again.
- 6
- If the integration connects successfully, "Connection Online" will be shown on the screen.
Managing your Integration
Map Unmatched Assets
- 1
- Select "Asset Mapping" to view a list of unmatched assets.
Most assets will sync automatically. The Asset Mapping grid will include a list of all Liebherr assets that did not match a Tenna asset.
- 2
- Enter the PIN or search for the Asset using the Asset Name or Fleet No.
- 3
- Select "Update" to complete.
Remove an Asset's Association to the OEM
- 1
- Select "Manage" on the integration tile to open the Manage Sync window.
- 2
- To remove an asset from the association with the OEM, select the checkbox under the Remove Association column.
You may select multiple assets at once.
- 3
- Select "Update" to complete.