How to View and Acknowledge AEMP Fault Codes (Desktop)
💥 OEM Integration is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
Fault Codes are reported for assets with an active OEM Integration (if supported by the OEM). Fault Codes are codes used to identify malfunctions in heavy equipment. These codes flag issues with vehicles or equipment and help the shop to understand and diagnose problems.
Permission Requirements: All users with OEM integrations enabled in their account are able to view Fault Codes.
Important! The Maintenance premium product is not required to view Fault Codes. However, only users with the Maintenance premium will be able to create Maintenance Requests from reported Fault Codes.
To learn more about Fault Codes, view Maintenance Overview.
From Asset Details Page:
- 1
- Select "Assets" from the left side navigation.
- 2
- Click the "filter" icon on the right-hand side of the asset list near the scroll bar.
- 3
- Under the "Tags" filter option, select "Fault Codes".
Click "Apply Filters" at the bottom of the filter screen to apply.
The page will reload and show only the assets with Fault Codes (represented by a purple engine tag).
- 4
- Click on any asset to enter the asset details page.
- 5
- Click the Fault Codes" tab from the asset detail menu to view the list of fault codes.
Note: The "Fault Codes" tab will only appear once an asset registers a fault code.
A grid of all Fault Codes will open.
Note: This grid is historical. It will show all codes for the history of the asset unless another date range is chosen OR you choose to hide acknowledged codes in the Filters window.
- 6
- Refine results, as needed.
Use the filter icon on the right side of the screen to further narrow results, as needed.
- 7
- Acknowledge the codes.
To acknowledge a single code, select the “thumbs up” icon under the Actions column next to the specific code.
To acknowledge multiple codes at once, select the check boxes next to the codes and select Acknowledge Selected Codes at the top of the grid.
Once acknowledged, the “thumbs up” icon will be removed from the Actions column.
Note: Once all trouble codes are acknowledged, the purple Fault Codes icon tag will disappear from the Assets page.
From Maintenance:
- 1
- Select "Maintenance" from the left side navigation. Then, select "Fault Codes".
This will open a grid with all Fault Codes.
- 2
- Refine results, as needed.
Use the filter icon on the right side of the screen to further narrow results, as needed.
- 3
- Acknowledge the codes.
To acknowledge a single code, select the “thumbs up” icon under the Actions column next to the specific code.
To acknowledge multiple codes at once, select the check boxes next to the codes and select Acknowledge Selected Codes at the top of the grid.
Once acknowledged, the “thumbs up” icon will be removed from the Actions column.
Note: Once all trouble codes are acknowledged, the purple Fault Codes icon tag will disappear from the Assets page.