Maintenance Overview

What: Tenna’s construction fleet maintenance software makes it easier for you and your shop staff to manage preventative maintenance and prolong your assets’ lifespans. Field personnel can schedule equipment maintenance or repairs directly with mechanics when required, report damage from the field using the Tenna App, submit construction work orders, log entries and capture repair documentation to help resell an asset in the future.

Who: Mechanics and any User with Maintenance permissions.

Maintenance Feature Functionality

Maintenance Entry

A ledger entry created by a user to make note of a service or a miscellaneous repair they performed on an asset. Creating an entry is a fast and simple way to associate work performed on an asset that does not require a work order.

• Exists in the Asset Details for the specific asset (not within the Maintenance tab)
• Maintenance Entries are a record with no further action. Users can view, edit, and delete Maintenance Entries.
• May be created and viewed from the Tenna Web App or Mobile App.  Field resources can easily identify equipment via QR code or search, while office-based resources can also create maintenance entries on the fly from asset details.

Maintenance Requests

Create and view requests that are added to a work order to begin maintenance. Submitting a maintenance request allows users to send related repair needs or service requirements to mechanics with sufficient detail and for thorough record keeping. 

• Maintenance Requests are submitted by a user to the shop or generated by recurring preventative maintenance services for specific services or repairs.
• Users (both office-based or field-based) can perform necessary maintenance functions from both the Web or Mobile apps in both the Asset Details or Maintenance pages:
  • Create Maintenance Request
  • View Maintenance Requests (including assignment, voice recordings, and photos)
  • Resolve, Decline or Delete Maintenance Requests
  • Perform bulk actions and edit Maintenance Request (Web App only)
• Flagged Issues on DVIR and Inspections automatically create maintenance requests in Tenna. The request includes the form title, name of the flagged issue, and the description attached by the inspector. 

Maintenance Request Statuses

• Pending: The Request is created but has not yet been added to a Work Order
• Declined: The Request was declined by the Shop Manager
• Resolved: Service is completed outside of a Work Order
• Not Started: The Request has been added to a Work Order, but the Mechanic has not yet started working on it
• In Progress: The Mechanic has begun working on the Request and work is in progress
• Pending Approval: Mechanic has submitted the Request for approval which is still pending
• Approved: The Request has been reviewed and approved by the Approver

Preventative Maintenance

Preventative Maintenance Services Packages (PM Service Package) are made up of Services. A Service is an individual maintenance activity with pre-configured triggers and reminders. Services are grouped into a Preventative Maintenance Service Package and then assigned to an asset.

• Users can set customized maintenance recurrences based on time or usage and automated triggers when service is coming due for effective equipment maintenance management. 
• The automated triggers notify mechanics and equipment divisions of upcoming preventative maintenance services.  
• Services and PM Service Packages can be viewed, created, and managed within the Web app only in the Settings tab.
• Reschedule and Cancel upcoming Preventive Maintenance instances in the Maintenance tab. 

Work Orders

Contains requests and custom scheduling to help the shop manage maintenance for their fleet

• A collection of one or more maintenance requests for a single asset that must be worked on by one or more mechanics within a specific time frame.
• Creating a work order allows you to track and report part and labor costs, group multiple maintenance requests into a single action item, and record data to an asset's history.
• Created by Equipment Managers, Shop Managers, and those with the required permissions
• Users can quickly locate, review, update, and send work orders for approval in both the Web and Mobile Apps

 Work Order Statuses:

• Not Started
• In Progress
• In Progress (!)
• Pending Approval
• Completed

DTC and Fault Codes

These codes flag issues with vehicles or equipment and help the shop to understand and diagnose problems. 

Diagnostic Trouble Codes (DTC)

Diagnostic Trouble Codes (DTCs) are codes used to identify malfunctions in vehicles, provided by the vehicle’s electronic control unit (ECU). These will appear for vehicles with TennaFLEET II or TennaCAM trackers. 

Fault Codes

(AEMP) Fault Codes are diagnostic codes for heavy equipment. These will appear for equipment with an active OEM integration. 

DTCs and Fault Codes can be viewed and acknowledged in both the Web and Mobile Apps, in the Asset Details or Maintenance pages.