Maintenance Overview

This article includes an overview of all maintenance features (entries, maintenance requests, work orders, preventative maintenance, DTC/Fault Codes), maintenance settings and configurations and permissions.

💥 Maintenance is a premium product and requires a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.

Tenna’s construction fleet maintenance software makes it easier for you and your shop staff to manage preventative maintenance and prolong your assets’ lifespans. Field personnel can schedule equipment maintenance or repairs directly with mechanics when required, report damage from the field using the Tenna App, submit construction work orders, log entries and capture repair documentation to help resell an asset in the future.

Maintenance Functionality

Maintenance Entry

A ledger entry created by a user to make note of a service or a miscellaneous repair they performed on an asset. Creating an entry is a fast and simple way to associate work performed on an asset that does not require a work order.

• Exists in the Asset Details for the specific asset (not within the Maintenance tab)
• Maintenance Entries are a record with no further action. Users can view, edit, and delete Maintenance Entries.
• May be created and viewed from your desktop or Tenna App.

Maintenance Requests

Create and view requests that are added to a Work Order to begin maintenance. Submitting a maintenance request allows users to send related repair needs or service requirements to mechanics with sufficient detail and for thorough record keeping.

Maintenance Requests are submitted by a user to the shop, or generated by recurring preventative maintenance services, for specific services or repairs.

Flagged Issues on DVIR and Inspections automatically create maintenance requests in Tenna. The request includes the form title, name of the flagged issue, and the description attached by the inspector.

Work Orders

Contains requests and custom scheduling to help the shop manage maintenance for their fleet.

A Work Order is a collection of one or more maintenance requests for a single asset that must be worked on by one or more mechanics within a specific time frame.

Creating a work order allows you to track and report part and labor costs, group multiple maintenance requests into a single action item, and record data to an asset's history.

Users can quickly locate, review, update, and send work orders for approval in both the Web and Mobile Apps.

Preventative Maintenance

Preventative Maintenance allows users to set customized maintenance recurrences based on time or usage, as well as automated triggers when service is coming due for effective equipment maintenance management.

Service and PM Service Packages

Preventative Maintenance Services Packages (PM Service Package) are made up of Services.

A Service is an individual maintenance activity with pre-configured triggers and reminders. Services are grouped into a Preventative Maintenance Service Package and then assigned to an asset.

• Users can set customized maintenance recurrences based on time or usage and automated triggers when service is coming due for effective equipment maintenance management.
• The automated triggers notify mechanics and equipment divisions of upcoming preventative maintenance services.
• Services and PM Service Packages can be viewed, created, and managed within the desktop platform only (not the Tenna App) in the Settings tab.
• Trigger, Reschedule and Cancel upcoming Preventive Maintenance instances in the Maintenance tab.

Diagnostic Trouble Codes (DTCs) and AEMP Fault Codes

These codes provide valuable insights to drivers/operators and fleet managers on asset health for maintenance purposes. The codes are generated and reported in the same way but display as DTCs or Fault Codes depending on whether it was reported from the ECU or AEMP feed.

Diagnostic Trouble Codes (DTC)

A DTC is used to identify malfunctions in vehicles, provided by the vehicle’s electronic control unit (ECU). The ECU detects problems and reports specific codes to communicate the problem and other details.

While the malfunction indicator lamp (MIL)—also known as the check engine light—simply alerts drivers that there is an issue, a DTC identifies what and where the issue is.

AEMP Fault Codes

A Fault Code is a diagnostic code for heavy equipment assets with an active OEM integration.

Maintenance Configurations

Power Users and Users with the correct permissions can create defaults for Maintenance functionality in the Maintenance Configurations section.

These can be accessed by clicking “Settings” on the top right global navigation menu, then the Configurations > Maintenance tabs.

Tenna Work Order Title Number

This field can be edited or disabled. Submit a new default number value to have subsequent Work Order Title Numbers will be created in increments of one.

Maintenance Types

Modify specific maintenance types for Work Orders and Requests, like Repair, Damage, Warranty, Accident, Preventative Maintenance, or custom.

Default Values

Set default values for Cost G&A, Billing Markup, and Billing Tax so that it automatically populates in Work Orders Cost Summaries.

• The default Cost G&A markup percentage will be applied to all Work Order cost categories (Parts, Labor, Equipment, Service Vendor, Misc.) unless manually edited in the specific Work Order. G&A does not apply to billing.
• The default Billing Markup percentage will add additional percentage on top of the final billed amount for each Work Order category (Parts, Labor, Equipment, Service Vendor, Misc.) unless manually edited in the specific Work Order.
• The default Billing Tax percentage will be applied to the final billed amount for each Work Order category (Parts, Labor, Equipment, Service Vendor, Misc.) during the billing process, unless manually edited in the specific Work Order.

Maintenance Permissions and Notifications

The various features within Maintenance are tied to specific permissions and notifications. Appropriate assignment to Permission Groups and Notifications will provide a seamless Maintenance workflow for your organization.