Diagnostic Trouble Codes (DTCs) and Fault Codes Report (Desktop)
đź’Ą Maintenance and OEM Integrations are premium products and require a separate license. Please contact your Account Manager for more information on premium product licenses or reach out to Customer Support at [email protected] or call 888.836.6269.
The Diagnostic Trouble Codes Report allows you to review assets that triggered a DTC code. A DTC Code is used to identify malfunctions in vehicles, provided by the vehicle’s electronic control unit (ECU). These will appear for vehicles with TennaFLEET II or TennaCANbus trackers.
The Fault Codes Report allows you to review assets that triggered a Fault Code. A Fault Code is a diagnostic code for heavy equipment assets with an active OEM integration.
To learn more about DTC and Fault Codes, view Diagnostic Trouble Codes (DTCs) and Fault Codes Overview and FAQ.
Permission Requirements:
- Any user with the Maintenance premium product enabled can view DTCs.
- Any user with an active OEM Integration can view Fault Codes.
In this article:
How to View the DTC or Fault Code Reports
How to View the DTC or Fault Code Reports
Important! These reports are different from the DTC or Fault Code grids, where users may acknowledge codes and create maintenance requests. Those actions cannot be taken in the report screens. To learn more about those grids, view How to View Diagnostic Trouble Codes (DTCs) (Desktop) or How to View AEMP Fault Codes (Desktop).
- 1
- There are two ways to easily access these reports:
- Click Reports in the left side navigation and then select Diagnostic Trouble Codes or Fault Codes report (under the Maintenance reports section).
- Or, click Reports in the top global navigation menu, then select Maintenance, then Diagnostic Trouble Codes or Fault Codes.
- 2
- Organize the report for your needs.
Search, sort, filter, choose settings, and add/remove/re-order columns to organize the report for your needs.
- 3
- Save or Export the report.
Pro Tip! View How to Run, View, Filter, Sort, Save and Export Reports (Desktop) for more details on how to best utilize our Reports feature.
Sample Reports - Overview of Report Fields
Diagnostic Trouble Codes (DTCs) Report
The Diagnostic Trouble Codes Report grid includes the following columns:
- Fleet No.
- Asset Name
Pro Tip! Hover over Fleet No. or Asset Name to open a pop-up to preview Asset Details information. Select the eye icon to be taken to the asset’s Asset Details page.
- Asset Category (Major and Subcategories)
- Organization (Up to 3 Sublevels)
- Date / Time: Timestamp of when the code was reported.
- Diagnostic Trouble Code (DTC): A standard DTC is five characters long and each character represents distinct information about the fault.
- To learn more about how DTCs are generated, view DTC and Fault Codes Overview.
- Suspect Parameter Number (SPN)
- To learn more about how DTCs are generated, view DTC and Fault Codes Overview.
- Failure Mode Indicator (FMI)
- To learn more about how DTCs are generated, view DTC and Fault Codes Overview.
- Description: A description of the code.
Note: In the event we cannot decode the fault code, the Description should read “Unknown DTC”.
- Acknowledgement: Indicates whether the code was acknowledged or not acknowledged.
- If the code was Acknowledged, the column will show the user that acknowledged it and the date/time it was acknowledged.
- To learn more about acknowledging DTCs, view How to View and Acknowledge Diagnostic Trouble Codes (DTCs).
Fault Codes Report
The Fault Codes Report grid includes the following columns:
- Fleet No.
- Asset Name
Pro Tip! Hover over Fleet No. or Asset Name to open a pop-up to preview Asset Details information. Select the eye icon to be taken to the asset’s Asset Details page.
- Asset Category (Major and Subcategories)
- Organization (Up to 3 Sublevels)
- Date / Time: Timestamp of when the code was reported.
- Severity: High, Medium, Low, or blank.
- This comes directly from the OEM.
- Description: A description of the code.
- This comes directly from the OEM.
Note: In the event we cannot decode the fault code, the Description should read “Unknown Fault Code”.
- Acknowledgement: Indicates whether the code was acknowledged or not acknowledged.
- If the code was Acknowledged, the column will show the user that acknowledged it and the date/time it was acknowledged.
- To learn more about acknowledging fault codes, view How to View and Acknowledge AEMP Fault Codes.
Report Filters and Settings
The following filters are available for these reports:
- Date Range: Select Today, Yesterday, Previous Week, or Previous Month. Users may also choose a custom Date Range.
- The max date range is 365 days.
- Fleet No.
- Asset Name
- Asset’s Category
- Asset Organization
- (DTC Report only) DTC, SPN, or FMI: Search in the window or select the drop-down to choose from the list. Users are able to choose multiple in each category.
- Acknowledged: Select to include Acknowledged and/or Not Acknowledged codes.
- (Fault Codes Report only) Severity: Select one or multiple levels of severity.
The following Settings are available in these reports:
- Show or Hide AEMP Assets
- Hours Format
- Turning the toggle off (gray) will show hours data as XXXh, XXm, XXs
- Turning the toggle on (orange) will show hours data rounded to a decimal
