How to Perform an Offline Inspection (App)
Offline inspections are helpful for situations where an asset will be away from cellular service or internet connection. Inspections can be performed offline on the Tenna App and then uploaded to Tenna once the mobile device regains connection.
Permission Requirements: Users with the "Submit Inspections" permission can submit inspections.
In this article:
Before Going Offline
Important! There are a few steps that should be taken prior to going offline so that you may complete an offline inspection.
Once you go into offline mode on the Tenna App, you cannot access any assets, sites or inspection forms that have not been saved. Saving these items essentially downloads the data to the Tenna App so that the inspection can be performed offline.
How to Save Assets
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- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
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- Scroll down to Offline Settings.
- 4
- Tap Saved Assets to open a list of any previously saved assets.
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- Tap Add Assets.
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- Use the search bar to find the asset via Fleet No or Asset Name.
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- Tap each Asset that you would like to add to the Saved Assets.
You will see a green check mark next to the Assets that will be added.
- 8
- Tap Done.
How to Save Sites
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- In the Tenna App, tap the "three dots" to open the More Menu.
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- Tap the Settings button.
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- Scroll down to Offline Settings.
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- Tap Saved Sites to open a list of any previously saved sites.
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- Tap Add Sites.
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- Use the search bar to find the site.
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- Tap each Site that you would like to add to the Saved Sites.
You will see a green check mark next to the Sites that will be added.
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- Tap Done.
How to Save Inspection Forms
Note: Users are able to save and perform any inspection form to offline mode in their Tenna App, even if the inspection form is not assigned to the saved asset.
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Inspection Forms to open a list of any previously saved forms.
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- Tap Add Inspection Forms.
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- Use the search bar to find the inspection form.
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- Tap each form that you would like to add to the Saved Inspection Forms.
You will see a green check mark next to the forms that will be added.
- 8
- Tap Done.
How to Remove Saved Assets, Sites, or Inspection Forms
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Saved Assets, Saved Sites, or Inspection Forms.
This will open a list of all the previously saved items.
- 5
- Tap on the green check mark next to the item.
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- Tap Remove from Offline.
How to Perform an Offline Inspection
Note: Your Tenna App will automatically go to Offline Mode if you lose internet connection.
If you are already in Offline Mode due to complete loss of connection, skip to Step 4.
If the connection is simply slow, you can manually go into Offline Mode following Steps 1-3 below.
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down and tap Go Offline to enter offline mode.
- 4
- Tap Create Inspection.
- 5
- Tap the field to add an Asset to select from the list of Saved Assets.
Pro Tip! Saving assets prior to going offline assists with efficiency and ensuring that the performed inspection is applied to the correct asset. However, offline inspections can be performed without a saved asset.
To perform an offline inspection on an asset that is not in your Saved Assets list, tap Enter Fleet No. under the asset field. Type the Fleet No of the asset in the Enter Fleet No. field.
Important! This will tie the Fleet No to the inspection record, so that once you reconnect and exit offline mode, it will automatically apply the inspection to the asset with the Fleet No you entered.
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- Select an inspection form.
You may only choose from the list of Saved Inspection Forms.
Important! In offline mode, the inspection form used does not have to be assigned to the asset in Tenna.
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- Tap Start Inspection.
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- Complete the Inspection Form items.
The inspection flow is identical to the inspection flow in online mode, with the exception of the options to “Assign Asset to Me” or apply current miles/hours to the asset. For more information, view How to Submit an Equipment Inspection (App).
Note: There is not an option to Assign Asset to Me on offline inspections.
Note: There is not an option to apply current miles/hours to the asset. This is because data may be outdated by the time the app goes back online and uploads the miles/hours./
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- Select the Site Inspected At.
This must be from the list of Saved Sites.
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- Tap Confirm.
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- Tap to Add Photos (optional).
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- Tap Submit Inspection to complete.
How to Perform an Offline DVIR Inspection
Note: Your Tenna App will automatically go to Offline Mode if you lose internet connection.
If you are already in Offline Mode due to complete loss of connection, skip to Step 4.
If the connection is simply slow, you can manually go into Offline Mode following Steps 1-3 below.
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down and tap Go Offline to enter offline mode.
- 4
- Tap Create DVIR.
- 5
- Tap the field to add an Asset to select from the list of Saved Assets.
Pro Tip! Saving assets prior to going offline assists with efficiency and ensuring that the performed inspection is applied to the correct asset. However, offline inspections can be performed without a saved asset.
To perform an offline inspection on an asset that is not in your Saved Assets list, tap Enter Fleet No. under the asset field. Type the Fleet No of the asset in the Enter Fleet No. field.
Important! This will tie the Fleet No to the inspection record, so that once you reconnect and exit offline mode, it will automatically apply the inspection to the asset with the Fleet No you entered.
If the App cannot match your Fleet No to the correct assets, you'll be prompted to select the correct asset during upload.
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- Add up to 3 Trailers (optional).
Important! Trailers must be chosen from the list of Saved Assets. There is not an option to add the Fleet No for a trailer.
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- Tap Start Vehicle Inspection or Start Vehicle + Trailer Inspection (if you added Trailers).
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- Complete the inspection.
The inspection will be identical to performing an online DVIR Inspection. For more information, view How to Submit a DVIR Inspection (App).
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- Enter Miles/Hours and add a photo of the Odometer/Hour Meter.
Note: There is not an option to apply current miles/hours to the asset. This is because data may be outdated by the time the app goes back online and uploads the miles/hours.
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- Provide a Signature.
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- Select the Site Inspected At.
This must be from the list of Saved Sites.
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- Submit the inspection.