Understanding Our Resources: Knowledge Base vs TennaU LMS
Tenna offers two resources to support your learning: The Knowledge Base and TennaU. Understanding the difference means less time searching and more time finding exactly what you need.
The Knowledge Base
The Knowledge Base is your on-demand reference library. Think of it as your go-to when you have a specific question and need a quick answer.
Use the Knowledge Base when you want to:
- Look up how a specific feature works
- Walk through a step-by-step issue on your own
- Find answers to frequently asked questions
- Use AI answers to get instant answers to your questions
The Knowledge Base is best for moments when you're already in the platform and need guidance right now.
NOTE: The AI-powered search will surface the most relevant articles based on your question.
See How to Utilize the Knowledge Base and Help Resources for more details.
TennaU
TennaU is Tenna's learning management system, as structured, course-based experience designed to build your knowledge from the ground up.
Use TennaU when you want to:
- Get up to speed on Tenna as a new user
- Complete role-based training for your team
- Work through guided lessons at your own pace
- Track your training progress and completion
TennaU is best when you're ready to invest time in learning, not just a quick look-up.
See TennaU LMS Overview for more details.
Quick Reference
| I want to.. | Go to.. |
| Find a quick | Knowledge Base |
| Ask a question | Knowledge Base |
| Learn a feature end-to-end | TennaU |
| Troubleshoot an issue | Knowledge Base |
| Onboard my team | TennaU |
| Track training completion | TennaU |
Not sure where to start? Begin with the Knowledge Base. If you need more context or a deeper walkthrough, TennaU is your next stop.