What to Do Before Going into Offline Mode (App)
This article shows how to save/download needed items, like assets, sites, inspection forms, or maintenance forms, prior to going offline.
The Tenna App's offline mode is helpful for users that are working in remote locations that may have spotty or no cellular service or internet connection. Offline mode allows users to perform vital tasks in the field, even without connection, and automatically upload the tasks details upon re-established connection.
There are various steps that need to be taken prior to losing connection to help the user complete tasks in the field.
Pro Tip! Once you go into offline mode on the Tenna App, you cannot access any assets, sites or forms that have not been saved. Saving these items essentially downloads the data to the Tenna App so that the task can be performed offline.
In this article:
How to Save Assets
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Saved Assets to open a list of any previously saved assets.
- 5
- Tap Add Assets.
- 6
- Use the search bar to find the asset via Fleet No or Asset Name.
- 7
- Tap each Asset that you would like to add to the Saved Assets.
You will see a green check mark next to the Assets that will be added.
- 8
- Tap Done.
How to Save Sites
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Saved Sites to open a list of any previously saved sites.
- 5
- Tap Add Sites.
- 6
- Use the search bar to find the site.
- 7
- Tap each Site that you would like to add to the Saved Sites.
You will see a green check mark next to the Sites that will be added.
- 8
- Tap Done.
How to Save Inspection Forms
Note: Users are able to save and perform any inspection form to offline mode in their Tenna App, even if the inspection form is not assigned to the saved asset.
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Inspection Forms to open a list of any previously saved forms.
- 5
- Tap Add Inspection Forms.
- 6
- Use the search bar to find the inspection form.
- 7
- Tap each form that you would like to add to the Saved Inspection Forms.
You will see a green check mark next to the forms that will be added.
- 8
- Tap Done.
How to Save Maintenance Requests and Work Orders
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap Saved Maintenance Requests or Saved Work Orders to open a list of any previously saved forms.
- 5
- Tap Add Maintenance Requests or Add Work Orders.
- 6
- Use the search bar and filter panel to easily find forms.
- 7
- Tap the download icon to add form(s) to the saved list.
You will see a green check for the forms that are saved.
- 8
- Tap Done.
How to Remove Saved Items
- 1
- In the Tenna App, tap the "three dots" to open the More Menu.
- 2
- Tap the Settings button.
- 3
- Scroll down to Offline Settings.
- 4
- Tap on the section of saved items you would like to edit.
This will open a list of all the previously saved items.
- 5
- Tap on the green check mark next to the item.
- 6
- Tap Remove from Offline.
