Tracker Status Report (Desktop)
The Tracker Status Report is your hub for all things Tracker. This gives insight into the health and status of your trackers, as well as the assets they are associated with.
Permissions: Any user with the Trackers permission (Settings permissions) can view and manage Tracker Statuses
NOTE: The Tracker Status Report includes both Tenna Trackers and Tenna Integrations (TennaIN) with OEM Telematics.
In this article:
How to Access the Tracker Status Report
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Select Trackers on the left side navigation.
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Select the Tracker Status tab on the right side of the screen.
You can also access these tabs from the Reports feature.
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Select Reports on the left side navigation.
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Scroll down to the Trackers section of the Reports page.
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Select the eye icon next to the Tracker Status report.
Tracker Status Report Actions
View, Search, Filter, Sort, Export: The user can customize and organize the report based on their needs. For details on how to perform these actions within Reports, view Reports.
Hover to view Map or Asset Details for each Tracker: Hover over the blue links and select the Map or Eye icons to view details for the asset associated with that Tracker.
Pro Tip! Utilize the search bar in Tracker Status to quickly find a tracker you are looking for. Search by tracker name, serial number, asset name, fleet number, status, etc.
Tracker Status Report Data
The following data is available in the Tracker Status tab:
Installation Status
- Certification Decision:
- Verified = Tracker installation is complete and successful.
- Failed = Something went wrong during the installation.
- N/A = Either in progress or hasn’t been acted upon.
- Installer: Full name of the user that installed the Tracker to the asset.
- Installation Date/Time: The date and time that the installation was completed.
- Installer Certified: Yes or No if the installer is Tenna Certified (meaning they have completed the Mechanic Certification program and been verified by a Tenna Admin).
- Contact Tenna Customer Success for more details about User/Mechanic Certification.
- Installer Certification Date and Installer Certified By: Date/Time the installer was certified and by who.
- Hours at Installation: If applicable, the Asset Hours captured at the time of installation.
- Miles at Installation: If applicable, the Asset Miles captured at the time of installation.
- Verifier: Full name of the user that completed the verification process for the tracker.
- Verification Time: The date and time that the installation was verified.
Tracker Identification
- Tracker Type: Official Tenna tracker name (TennaMINI, TennaFLEET, etc.)
- Tracker Serial No: Supplier-provided unique ID number applicable to every tracker. This information is inputted during the initial upload process.
- Tracker Model: Alphanumeric Tenna product number (SKU)
- IMEI No: Stands for International Mobile Equipment Identity. Identifies the device itself (the hardware tracker).
- ICCID No: Unique identification number of the SIM card inside the tracker (if applicable)
- SIM Carrier: AT&T or Verizon (if applicable)
- MCC/MNC: Mobile Country Code and Mobile Network Code for the SIM in the tracker, used to identify its cellular home network and roaming partners. Commonly used by Support/Ops when debugging connectivity issues.
Tracker Health
- Tracker Status:
- Customer Inventory: The tracker has been added to your Tenna account, but not yet installed. The only data available at this status will be Tracker Type, Serial No, Tracker Model, etc.
- Installation Failure: A tracker will show an "Installation Failure" status when the installation flow in the Tenna App was completed, but the system cannot confirm a good install based on the data it received afterward. View Tracker Troubleshooting Guide to fix the installation.
- Installation in Progress: Installer has scanned the QR code on the tracker to begin the installation process.
- Pending Verification: The installer has completed the installation in the Tenna App. The tracker now needs to be verified. View Tracker Verification Overview for more details.
- Integration Connected / Disconnected: Applicable to OEM assets whose AEMP feed is active
- Offline: Indicates that the tracker is offline and has not reported any activity/messages for a period of time (varies by tracker).
- Online: Installed, verified, and is currently operational.
- Last Data Received: Date and time of the last tracker ping (For the relevant associated asset) was received by Tenna.
- Last Tracker Location: GPS coordinates from the last tracker message received by Tenna
- Timestamp: Date and time of track event generation for the last ping
- Tracker Insights: See Tracker Insights Overview for more information
- Tracker Unplugged: This will either be blank (the tracker has never been unplugged or is not a plugged tracker) or have a timestamp value. That value is for the most recent time the tracker was unplugged.
- This timestamp remains even if the tracker is plugged back in (and goes online).
- If the tracker is unplugged again, the timestamp will update to that event.
Tracker 2 Identification
Tracker 2 data will be populated if a secondary tracker is installed. For example, a TennaCAM 2.0 is a secondary tracker paired with a TennaFLEET tracker.
- Tracker 2 Device ID
- Tracker 2 IMEI
Tracker 2 Health
- Tracker 2 Status: status for the secondary tracker (e.g., TennaCAM 2.0)
- Offline: The status for Tracker 2 will show as offline when Trip data for the camera is missing or does not match the Trip data for the TennaFLEET II.
Clicking on the Offline status link will open a modal with the following information: Asset Name, Offline Since timestamp, Last Checked timestamp, Status, and the most recent snapshot.
- Black Screen: The camera has recorded an unusual amount of black. Either the camera is blocked or the camera has been in a very dark area.
Clicking on the Black Screen status link will open a modal with the following information: offline since timestamp, last checked timestamp, status, and most recent snapshot(s).
- Check Status: Contact Tenna Tech Support
- Online: Tracker 2 is online.
- Tracker 2 Last Data Received: Date and time of last ping for secondary tracker
NOTE: In the instance of a TennaCAM 2.0 and TennaFLEET tracker installed together, the Tracker Status actually refers to the status of the TennaFLEET tracker (even though it says the Tracker Type is TennaCAM 2.0 when hovered over). The status of the TennaCAM 2.0 can be seen under Tracker 2 Status.
Asset Details
- All pertinent details for the asset the tracker is associated with: Fleet No., Asset Name, Major Category, etc. (See Asset Details Overview (Desktop) for more information)