Tracker Installation Best Practices

The following are best practices, pro tips, and other important things to consider when installing a Tenna tracker.

Pro Tip! Participate in our Tenna Mechanic Certification Program to learn how to install and troubleshoot all Tenna hardware. Learn More

Before Installation

Familiarize yourself with Tenna Resources
Identify the best mounting location for the tracker – always best with a clear view of the sky!
Move the asset to the outdoors before installing. This assists with cellular coverage connection and establishing a good GPS lock.
Completely uninstall and previously used telematics hardware and all associated wiring before installing a new tracker.

Cable management is VERY important! Clean and secure wiring gives the tracker a longer life expectancy and less issues during operation.
Avoid cutting or splicing asset wiring.
Take detailed and clear photos when requested in the Tenna App installation flow. These are vital to troubleshooting in the future.
Additional recommended installation photos include: All 4 corners of the asset, Serial No/VIN, License Plate, inspection QR codes, etc.
Don’t permanently mount the tracker until Tracker Verification is complete. This helps in the event that the tracker cannot be verified and needs to be moved or unplugged for troubleshooting.
Also on Tracker Verification, pay close attention to the details on the Tracker Verification page. Utilize Tracker Verification troubleshooting for any issues. Also, try moving the asset to a different location to verify.

Ensure you plug in everything that may have been unplugged during your install.
Tenna recommends adding our suggested Tracker Preventative Maintenance Checklist to your already regularly scheduled asset maintenance program.
Utilize the Tracker Troubleshooting Guide and Tenna Tech Support.